Privacy policy

What information do we collect?

• What you send us: your name, work email, phone number, company or brand, project details and any files or notes you add through the quote form, the contact form or email.
• What your browser sends: technical details such as your IP address, browser and device type, the pages you view and the time of your visit.
• Cookies: a small number of cookies for site analytics and for form security.

Please do not send payment card numbers, government ID numbers or personal health information through this site.

How do we use it?

• to reply to your enquiry and prepare your quote
• to make and deliver your product if you order
• to understand how the site is used and improve it
• to protect the site and our forms from spam and abuse
• to meet legal, tax and record keeping duties

Who do we share it with?

We do not sell your personal information.

• Our own teams, including the formulation, QA and production teams at our plant in India, so they can quote and make your product.
• Service providers that host and protect the site, send email and measure site use, such as Cloudflare and Google Analytics. They may use the information only to provide their service to us.
• Freight and customs partners, if you order, so your product can be shipped and imported.
• Authorities, when the law requires it or to protect our rights and the safety of others.

Is it sent to other countries?

Yes. Our plant is in India and some of our providers process data in other countries. We take reasonable steps so your information stays protected in line with this policy wherever it is processed.

How long do we keep it?

We keep information only as long as we need it for the purposes above, or as long as the law requires. You can ask us to delete it sooner.

Cookies and analytics

• Google Analytics shows us which pages are visited and which forms are used.
• Cloudflare Turnstile checks that a form is filled in by a person, not a bot.

You can block or delete cookies in your browser settings. If your browser sends a Global Privacy Control signal, Google Analytics does not load.

What are my rights?

Depending on where you live, you can ask us to:

• tell you what information we hold about you and give you a copy
• correct information that is wrong
• delete your information
• stop using it for a particular purpose

Email us to make a request. We will confirm your identity, reply within the time the law sets and never treat you differently for asking.

How do we protect it?

We use encrypted connections, limit access to the people who need it and protect our forms from bots. No system is perfectly secure, so please send only what we need to quote your project.

Children

This site is for businesses and is not directed to children. We do not knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy from time to time. When we do, we change the effective date at the top of this page.

How do I contact you about privacy?

Email [email protected], use our contact page or write to BioGalen Nutra, 13492 N Hwy 183 #120-191, Austin, TX 78750, USA.